Logistics operator (5 warehouses)

No integration between warehouses and transport. Empty runs reached 40%. Customers complained about missing shipment statuses.

• Warehouse and transport systems worked in isolation — no data exchange
• Empty runs reached 40% — vehicles returned without a load
• Customers had no access to shipment statuses and kept calling
• Reporting required manually pulling data from 5 different locations

Rollout of BaseTMS + Real-Time Fleet Tracking + Customer Portal

• BaseTMS integrating all 5 warehouses in one system
• Real-time fleet tracking with automatic matching of return loads
• Customer portal with access to shipment statuses and documents
• Automatic KPI reporting with real-time visualisations