Mid-size forwarding company (40 vehicles)

Dispatchers were losing 3 hours a day rekeying orders from emails. Quotes took up to 45 minutes, so clients walked away to faster competitors.

• Manual data re-entry from emails into the TMS — roughly 3 hours a day per dispatcher
• Route quoting took up to 45 minutes, costing customers to faster rivals
• No process standardisation — every dispatcher worked their own way
• High risk of human error in manual entry (about 8% of orders had errors)

Rollout of AI Quoting & Routing + Automatic Order Capture

• AI parses incoming emails automatically and extracts the key order data
• The intelligent quoting engine generates an offer in 30 seconds using historical data and current rates
• Automatic data validation eliminates human errors
• A dashboard with real-time view of all active orders