Large transport company (120 vehicles)

Communication chaos with drivers — endless phone calls, lost CMRs, no real ETA. The manager spent 60% of their time firefighting.

• Drivers communicated only by phone — dispatchers took ~180 calls per day on average
• CMRs got lost or arrived late, blocking invoicing
• No real ETA — customers called multiple times to ask about delivery status
• The logistics manager spent 60% of the day fixing fires instead of planning

Rollout of DriverLinker + Automated Customer Service Agent

• Mobile app for drivers with automatic status reporting and document scanning
• AI agent handling customer status enquiries 24/7
• Automatic notifications to clients on ETA changes
• Digital CMR workflow with instant access after scanning