Non-standard processes
The way your company works differs from the standard processes available in off-the-shelf systems.
Polish technology company for the TSL sector
Custom TMS for transport and freight forwarding
We design and build custom TMS systems for transport, forwarding and logistics companies. Our solutions fit your real operational processes – from order handling and transport planning, through fleet and drivers, to documents, billing, reporting and integrations with ERP, telematics and transport platforms.
Appwise is a Polish technology company from Wrocław. We don't sell a ready-made product – we build the system around your processes, combining transport planning, automation, AI and integrations with the tools you already use.
A TMS that fits your process – not a process that fits the TMS
Off-the-shelf TMS systems work well for companies whose processes can adapt to the system's standard way of working. Problems start when an organisation has its own operating model, non-standard processes, many integrations, or does much of its work outside the TMS – in Excel, email or extra tools.
In such cases a custom TMS lets you build the system around how your company really works. Features, automations, integrations and logic follow your processes, not the limits of a packaged product.
When does a custom TMS make sense?
A custom system isn't right for every company. If your processes are standard and well served by an off-the-shelf TMS, buying one will usually be faster and cheaper. Consider a custom solution when:
Lots of work outside the TMS
Dispatchers and forwarders also juggle Excel, email, messengers or extra apps.
Many systems and integrations
The TMS has to work with ERP, telematics, accounting, freight exchanges, customer systems or other tools.
Advanced planning
Transport planning requires your own business rules, constraints, telematics data or automation.
Process automation
You want to reduce manual work in order handling, documents, planning, reporting or shipment monitoring.
A system that grows with you
You want control over how the system evolves and to adapt it as your business changes.
What can a custom TMS include?
We don't build one TMS product and then adapt it to every client. The scope follows the processes and needs of your organisation.
Transport order management
Creating, importing, editing and handling the full order life cycle.
Transport planning
Assigning orders to vehicles and drivers and planning shipments.
Route optimisation
Helping planners choose routes and use available resources.
Fleet and drivers
Information on vehicles, drivers, availability and ongoing shipments.
Control Tower and ETA
Live view of shipments, statuses and estimated delivery times.
Documents
Handling transport documents and automating their flow.
Billing and costs
Data for shipment billing and cost analysis.
Reporting and KPIs
Dashboards and reports based on operational data.
Driver apps
Mobile handling of orders, statuses, documents and communication.
AI and automation
Automatic execution of selected tasks and AI support for users.
Integrations
Connecting the TMS with the rest of your IT environment.
Transport planning and optimisation
Transport planning can be part of a custom TMS or a separate module integrated with the system you already use.
Depending on the process, the system can support planners' decisions or automate selected parts of planning.
See how an AI agent watches the plan and ETA (demo in Polish)When building planning tools we can take into account:
- vehicle availability
- driver availability
- vehicle location
- telematics data
- time windows
- vehicle constraints
- order parameters
- costs
- ETA
- driver working time
- your organisation's business rules
A TMS integrated with your existing IT environment
Building a custom TMS doesn't mean replacing all your tools. We design systems that can integrate with:
- ERP
- accounting systems
- telematics
- GPS
- transport platforms
- freight exchanges
- warehouse systems
- customer systems
- business partner APIs
This way the TMS can be your central operating system or cover only the areas your current setup doesn't.
Custom TMS
ERP
Telematics
Transport platforms
Accounting
WMS
Customer systems
API
AI and automation in TMS
We treat AI as a tool for solving a concrete operational problem, not a feature bolted on. In a custom TMS, AI and automation can support:
- processing transport orders
- document analysis
- the work of dispatchers and forwarders
- reporting
- operational data analysis
- anomaly detection
- communication with users
- repetitive tasks
- AI agents reacting to specific events in the system
The level of automation always follows from the process, data quality and business case.
See where AI can help your company (in Polish): AI readiness test or Control Tower agent demo.
How is a custom TMS built?
- 01
Process analysis and workshops
We start by understanding your current process, systems, user pain points and business goals.
- 02
Solution design
We define the target process, system scope, integrations and key features.
- 03
First stage and priorities
We split the scope into stages and start with the features that solve the biggest operational problems and deliver the most business value.
- 04
Build, integrations and testing
We build the system, integrate it with your environment and test it on real processes.
- 05
Go-live and further development
After production launch the system can keep evolving with your needs.
Transport systems we have already built
Kawczyński Logistics
International transport – pharma & food
A dedicated, extensive TMS with a Control Tower module, advanced vehicle re-coupling planning, ETA prediction and integrations with Comarch Optima and BI.
- Dedicated TMS system
- Vehicle planning with re-couplings
- Control Tower
OMEGA Pilzno Logistics
Logistics, road transport & international forwarding
A custom TMS aligned to the client's processes, integrated with PTV maps and SAP, plus an internal freight exchange.
- Custom TMS system
- PTV maps integration
- Internal freight exchange
OSTsped Logistics
Intermodal transport & container forwarding
A planner supporting dispatchers in managing and scheduling transport orders, fully integrated with the client's Interlan TMS.
- Transport order planner
- Dispatcher support tools
- Interlan TMS integration
ZET Transport
Road transport & international forwarding
An AI-based order pricing system and an intelligent fleet planning module, integrated with the client's in-house TMS.
- Order price prediction system
- Order execution planning module
- AI agent supporting dispatchers
Off-the-shelf TMS or custom system?
| Off-the-shelf TMS | Custom TMS |
|---|---|
| faster launch | system fitted to your process |
| lower upfront cost | integration with your existing environment |
| ready-made feature set | automation of your own processes |
| good fit for standard processes | development driven by your needs |
| development depends on the vendor | more flexibility |
| limited room for change | higher upfront investment |
If a standard TMS handles your processes well, a custom system may not have a business case. A custom solution is most valuable when technology needs to support your specific way of working or operational advantage.
Frequently asked questions about custom TMS
What is a custom TMS?
A custom TMS is a transport management system designed and built around the processes of a specific organisation. Unlike an off-the-shelf product, its features, integrations and way of working follow the needs of the company.
How is a custom TMS different from an off-the-shelf system?
An off-the-shelf TMS offers a fixed set of features and a fixed way of working. A custom system is designed around your processes and can evolve together with your needs.
How much does a custom TMS cost?
The cost depends mainly on the scope of the system, the number of processes, integrations, the level of automation and technical requirements. That is why, before estimating, we analyse the process and define the scope of the first stage.
How long does it take to build a TMS?
It depends on the scope. Larger systems are usually best built in stages, starting with the most important processes and features.
Can a TMS be built in stages?
Yes. In practice it is often the best way to deliver larger systems. It lets you launch the first features sooner and develop the solution based on user experience.
Can a custom TMS be integrated with ERP?
Yes. Integrations with ERP, accounting, telematics, freight platforms and other systems are a typical part of custom solutions.
Can a TMS be integrated with telematics?
Yes. Telematics data can be used, among other things, to monitor shipments, vehicle location, ETA and planning.
Can you build just a planning module without replacing our current TMS?
Yes. A custom solution does not have to replace your whole TMS. We can build a separate module, e.g. for planning or automation, and integrate it with your existing system.
Can a custom TMS use AI?
Yes, when AI has a concrete business use. It can support data and document processing, analysis, reporting and automation of selected tasks.
Can Appwise develop our existing TMS?
Yes. We can build a new system or develop and integrate an existing one, after first analysing its technology and architecture.
Let's talk about your transport processes
We start by understanding your process and business problem. If a custom system doesn't make sense, we'll tell you straight.
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What you'll get from a 30-minute call
A free diagnosis of your biggest time sink
An initial estimate of potential savings (in hours and PLN)
A technology recommendation with the fastest payback
This is a no-strings expert conversation, not a sales pitch.